The Legacy Illuminator journal

Ideas for a life
well considered.

Thoughtful writing on money, meaning, leadership, books, travel, and the choices that shape what we leave behind.

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Finance

EFFICIENCY CAN DESTROY VALUE : When Cost Discipline Starts Costing You the Business

What if your cost-cutting strategy is actually costing you the business? Finance is very good at measuring what we save. We are not always as rigorous about measuring what we lose in order to save it. A lower expense line can look like progress while customer experience deteriorates, valuable people leave, growth capacity disappears, and the standards that built the business quietly erode.

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